We have been extremely flexible with our policy, but moving forward this policy will apply to all appointments and clients:
Clients are required to have a card on file to book appointments and authorize it to be used for future payments. Removing your card from your file after booking will not prevent us from charging in the event of a no call/no show/cancellation or rescheduling of the 12 hour appointment window.
You can change your payment method at the checkout time of your appointment, we do not automatically charge your payment on file unless you violate our 12 hour cancellation/no call no show/rescheduling policy.
We accept cash, card; and digital wallets such as apple pay and google pay.
We require payment information from clients when booking an appointment online or by phone, and we will charge a cancellation fee when clients no shows, reschedules or cancels within 12 hours of the appointment window. If you do not show up for your appointment, we are not paid for our time of showing up to your scheduled appointment. Last minute openings are very hard to fill, especially within 12 hours of an appointment window.
We reserve the right to require prepaying 100% of the service cost to clients who cancel/reschedule frequently.
If you have an appointment, and you call us within the 12 hour appointment window and let us know you are missing your appointment and need to reschedule, you will still be marked as a no show or cancellation and will be required to pay 100% of the missed service.
We know emergencies happen, so please do your best to communicate with us by 6pm if you miss an appointment due to an emergency.
If we do not hear from you within 12 hours of missing your appointment, we assume you are a no call no show if we have not heard from you, and will charge 100% of the service cost to your card on file used to book the appointment.
Thank you for understanding.